Listening to youWe’re here to hear your feedback, concerns, and experiences—because your voice matters.
Guiding your journeyOur navigators help you understand next steps in your care, including follow-up services, referrals, and resources.
Resolving issuesOur dedicated team will work closely with you to understand the issue and ensure that we make it right.
Improving careYour feedback significantly contributes to the quality of care we deliver to all Tele911 patients. We appreciate your assistance in our continuous improvement efforts.
We work closely with providers, clinics, pharmacies, and case management partners to ensure you have what you need to recover and thrive after your Tele911 visit.
Whether you need continued care or wraparound support, our team can assist with:
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Unlike a traditional hospital, Tele911 delivers care remotely—often during urgent or transitional moments. That’s why our team is specially trained in virtual communication, problem-solving, and compassionate coordination to ensure:
Clear communication with first responders and local care teams
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Seamless handoffs to community care
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Help understanding your treatment plan and next steps
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Personalized resource connection based on social and medical needs
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Contact Us
Need help or have feedback? We’re here for you.
Email: pcc@tele911.com
Phone: 888-777-8610
Hours: Monday–Friday, 10 AM–6 PM CST
"At Tele911, care doesn’t end with the visit. It continues through follow-up, advocacy, and human connection.
Our team helps patients with everything from physician follow-ups and medication refills to clinic referrals, Durable Medical Equipment, social work, and insurance support.
This isn’t just a job for me—it’s a calling. I’m driven by a passion for healthcare and humanity, with a purpose to help save and change lives. I lead this department with empathy, strategy, and the belief that every patient deserves to feel seen, heard, and supported.
At Tele911, we don’t just answer the call—we walk with you after it."